Terms & Conditions

Payment Terms

All prices are in New Zealand dollars. We accept payment by Visa, MasterCard, or bank transfer.

Full payment is required at the time of booking and no later than within 24 hours of the tour departure time.

Payments can be made direct to our bank account on the details below, or by credit card.

Direct credit payments can be made to:
Queenstown Trike Tours NZ Limited
Account:  02-0948-0361142-000

Please reference your tour date and surname when making a payment.

If paying by credit card normal credit card fees will apply.

Cancellations

If for any reason you wish to cancel a confirmed tour with us please notify us by email or phone.

A full refund excluding Credit Card charges is available for cancellations made more than 24 hours before the time of the scheduled tour.

For cancellations less than 24 hours from time of the scheduled tour there is no refund payable.

Queenstown Trike Tours reserves the right to cancel a tour if in their sole discretion Queenstown Trike Tours considers that the weather conditions are unsuitable for the tour to proceed. If the tour is cancelled a new booking time will be advised. If the new tour time is unsuitable to you, a full refund of the tour booking price will be paid to you.

Conduct of Passengers

  • Passengers must be a minimum of 7 years of age.
  • Passengers must be the New Zealand legal drinking age of 18-plus to participate in any wine or beer tastings.
  • All passengers are required to wear helmets on tours.
  • Queenstown Trike Tours reserves the right to cancel any Tour at its discretion for (but not limited to) any of the following reasons: a) waterway, road or weather conditions; b) unsuitability of Passenger(s) due to reasons, such as age, ill health, poor fitness, intoxication or any other reasons rendering a passenger unsuitable or unfit to participate in the activity; c) any other circumstances which are beyond the reasonable control of Queenstown Trike Tours.
  • All passengers agree to adhere to any instructions from Queenstown Trike Tours in relation to the activity at all times.

Insurance

We strongly recommend that all visitors to New Zealand have full insurance covering any injury they might suffer, including medical treatment cover, before undertaking the booked tour with Queenstown Trike Tours.

Force Majeure

If Queenstown Trike Tours  is prevented (directly or indirectly) from performing any of its obligations under this agreement by reason of act of God, strikes, trade disputes, fire, breakdowns, interruption of transport, government or political action, acts of terrorism, acts or omissions of a third party or any other cause whatsoever outside Queenstown Trike Tours’  reasonable control, Queenstown Trike Tours  will be under no liability to you and may, at its option, by written notice, either cancel the tour and issue a full refund, or make alternative tour arrangements as required.

Risk and safety declarations

You acknowledge that:

Queenstown Trike Tours’staff and management team will take all practicable steps to identify and minimise potential dangers. There is an element of risk involved in any adventure activity. You must follow the instructions of Queenstown Trike Tours’ staff and management team and use any safety equipment provided at all times. You must accept the inherent and increased dangers and risks associated with your proposed tour and the accompanying risk of injury, death or property damage or loss.

We reserve the right to withdraw any person from a tour, who, in our opinion, is likely to endanger themselves or others. We also reserve the right to cancel any activity on the grounds of safety.

Clients are required to take reasonable care of their belongings.

Risk and safety declaration

In consideration of Queenstown Trike Tours accepting your tour booking, you:

Release, waive, discharge, hold harmless and agree to indemnify Queenstown Trike Tours  and its officers, employees, agents, licensees, guides and other representatives and the land management authorities in New Zealand from all claims, actions or losses for bodily injury, property damage, wrongful death, loss of services, loss of profits, consequential, exemplary, indirect or punitive damages or otherwise, which may arise out of, or occur during, your travel in connection with the tour, or any activities conducted in conjunction therewith unless caused by the wilful negligence or wrongful act of Queenstown Trike Tours and its employees. Regardless of the situation of circumstances giving rise to the claim, you waive any claims you have, or may at any time have, against Queenstown Trike Tours  and its employees and you agree, by accepting the additional inherent dangers and risks associated with the tour, not to make any claim against or seek any compensation from Queenstown Trike Tours and its employees in respect of any personal injury, illness or death suffered by you or damage to or loss of property sustained by you as a result of your participation in the tour.

To the extent permitted by law, all our liability for damage to your property, disruption to travel plans, or mental injury, is excluded. This is subject to any rights you may have under the Consumer Guarantee Act 1993 if booking in New Zealand. If sections of the Act do apply Queenstown Trike Tours’liability is limited to resupplying the services or paying the costs of resupplying the services, whichever is the lesser.

WARNING: Under New Zealand law it is extremely unlikely that you will be able to sue anyone if you are injured and/or suffer disruption in your travel arrangements. Queenstown Trike Tours holds a current public liability insurance policy covering all tours advertised by Queenstown Trike Tours .

Privacy

The information supplied by you on the booking form will only be used by Queenstown Trike Tours . You are entitled to access any information we hold about you or to request its correction, at any time. Queenstown Trike Tours reserves the right to at any time take photo’s of passengers while on any tour for the use on Facebook, Instagram and any marketing that Queenstown Trike Tours wish to engage in. You are entitled to request prior to your tour that photos are not to be taken.

Jurisdiction

Your tour and all operations undertaken by Queenstown Trike Tours are governed by the laws of New Zealand.



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